Give every caller a path.
Build inbound call flows with phone menus, ring groups, extensions, voicemail, audio messages, schedules, fax-only routes, external numbers, and conference rooms.
Calling
Every call.
The right connection.
Bring desk phones and app calling together. Answer as a team, move conversations to the right person, and keep the handoff simple.
See Monthly PlansRing the right team.
Ring group members together or in sequence. Desk phones and app seats can ring at the same time, with the first answer taking the call.
Handle the conversation.
Make and answer calls in the app. Decline, hold, resume, enter keypad tones, park a call, or bring another person into the conversation.
Make the handoff smooth.
Transfer directly or consult with a colleague before completing an attended transfer. External transfers support a caller-ID policy, and outbound calling works from desk phones and apps.
Keep shared calls organized.
Park and retrieve calls when someone needs to pick up elsewhere. Conference rooms support PINs, moderators, and participant limits; in-room controls use the phone keypad.
See who is busy.
Busy-status lamps on desk phones and badges in apps help your team see extension availability. Dedicated routing handles 911 and 933 before ordinary extension dialing.