Aloha Voice, LLC Privacy Policy

Last Update: 10/1/25

Aloha Voice, Inc. (“Aloha Voice,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our VoIP and related services (the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

  1. Information We Collect 

We may collect the following types of information:

  • Account Information: Your name, email, billing address, payment details, and account credentials.
  • Call Data: Caller ID, call duration, call time/date, and related technical metadata.
  • Call Recordings: Audio content of calls made or received through Aloha Voice, if recording is enabled.
  • Technical Information: Device identifiers, IP addresses, browser type, and usage patterns.
  • Emergency Service Information: Your registered service address for 911/E911 compliance.
  1. How We Use Your Information 

We use your information to:

  • Provide and operate our VoIP Services.
  • Process payments and manage accounts.
  • Ensure compliance with laws, regulations, and industry standards (FCC, TCPA, HIPAA, TDPSA).
  • Record and monitor calls for quality assurance, compliance, and platform improvements (including human training and AI enhancements).
  • Detect, prevent, and address fraud, abuse, or security risks.
  • Communicate with you about account updates, billing, and product changes. 3. Call Recording and Monitoring
  • Calls may be recorded and monitored for training, quality assurance, compliance, and to improve AI-driven features.
  • By using our Services, you consent to such recordings.
  • Your Responsibility: You are responsible for notifying and obtaining any legally required consent from your end users, patients, or third parties who may participate in recorded calls.
  1. How We Share Information 

We do not sell your information. We may share it only in these circumstances:

  • Service Providers: With third-party vendors that help us deliver Services (e.g., carriers, payment processors).
  • Legal Compliance: When required by law, subpoena, or lawful government request.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets.
  • Emergency Services: With public safety authorities to comply with 911/E911 obligations.
  1. Data Security and Retention 
  • We use technical, administrative, and physical safeguards to protect your data.
  • Call recordings are retained only as long as necessary for business purposes, training, compliance, or as required by law.
  • Once retention periods expire, recordings and data are securely deleted or anonymized.
  1. Your Rights 

Depending on your location, you may have rights under privacy laws such as the Texas Data Privacy and Security Act (TDPSA), including:

  • The right to know what personal information we collect and how it is used.
  • The right to access and obtain a copy of your personal information.
  • The right to correct inaccuracies.
  • The right to request deletion, subject to legal and contractual obligations.
  • The right to opt out of targeted advertising or data sharing (if applicable).

You may exercise these rights by contacting us at [Insert Contact Email].

  1. HIPAA / Healthcare Calls 

If you use Aloha Voice in connection with healthcare services, you are responsible for ensuring compliance with HIPAA and related regulations. Aloha Voice may act as a “Business Associate” under HIPAA when handling protected health information (PHI). Separate agreements (Business Associate Agreements) may be required.

  1. Children’s Privacy 

Our Services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent.

  1. Changes to this Policy 

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated version here or by email. Continued use of our Services after updates are posted constitutes acceptance.

  1. Contact Us 

If you have questions about this Privacy Policy, please contact us at:

Aloha Voice, Inc. 
support@alohavoice.com

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